Rakssa Return & Exchange Policy
At Rakssa, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we’ve made returns and exchanges easy and hassle-free.
Returns
- You can return any item within 15 days of receiving your order for a full refund.
- Items must be unworn, unwashed, and in their original condition with tags attached.
- Shipping fees are non-refundable.
To start a return, please email our customer service team at [return@rakssa.com] with your order number and the item(s) you wish to return.
Exchanges
- Exchanges are allowed within 15 days of purchase.
- If you need a different size or color, we’ll happily exchange it for you, subject to availability.
- The item must be in its original condition (unworn, unwashed, and with tags).
To process an exchange, contact us at [return@rakssa.com] with your order number and details of the item you’d like to exchange.
Refund Process
- Once your return is received and inspected, we will notify you by email.
- Refunds will be processed back to your original payment method within 5-7 business days.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at [return@rakssa.com]. We will arrange a replacement or refund at no additional cost to you.
Contact Us
For any questions regarding your return or exchange, reach out to us at [return@rakssa.com] or [+91 8287751220].